Policy & Shipping
ABSOLUTELY NO EXCHANGE OR REFUND- NO EXCEPTIONS
ALL SALES ARE FINAL
FOR ALL CUSTOM ORDERS CONTACT US PLEASE.
NO CUSTOM ORDERS FOR OUT-OF-STATE CLIENTS- WE ARE LOCATED IN CARROLLTON, TEXAS
Mailing items:
Please note that once item is mailed you will receive a tracking number by email.
5 - 8 day Shipping
Once item is mailed, H'Jai Designs is not responsible for loss, late or stolen packages. Please contact your local post office if your tracking states that packages has been delivered and you have no packages.
Custom Bridal and Prom:
NOTE FOR ALL BOOKINGS ARE ONLY ACCEPTED ON WEBSITE. NO DM/TEXT/MESSENGER. PLEASE READ before booking: On all orders a non-refundable deposit is made for your slot. Once your deposit is made an appointment is made for a consultation. During consultation the cost, event date, time of needing garment, designs (please provide pictures) colors, fabric, measurement (please review size chart on website) etc... will be discussed. A contract will be written and forward to client via email to review and sign ( please have an active email address). Once contract is signed client and designer will shop for desired fabric on the date and time that is approved by both parties, if there is anything to happen on that date and time that was approved by both parties designer will shop for fabrics, pictures will be forward by text or email which one you prefer, clients have 3 days to respond. If you don't respond in 3 days note that this will, push the finishing of the date past the original date that was given to finish garment.
Time Frame: Depending on the style of the bridal and prom dress 2-3 months, if you need a rush on dress an up charge will be added to balance. DEPENDING ON THE NUMBER OF ORDERS AHEAD OF YOU.
FORMAL JUMPSUITS: About 6 WEEKS DEPENDING ON THE NUMBER OF ORDERS AHEAD OF YOU
OTHER CUSTOM ORDERS: About 2-3 WEEKS DEPENDING ON THE NUMBER OF ORDERS AHEAD OF YOU
Deposit: BRIDAL AND PROM $100 non-refundable which does not go toward remaining balance of garment. All other custom orders $50 non-refundable which does not go toward custom order.
ALL BRIDAL ATTIRE START AT $500 & ALL PROM ATTIRE START AT $200
ALL OTHER CUSTOM ORDERS: Once your deposit is made an appointment is made for a consultation. During consultation cost, event date, time of needing garment, designs (please provide pictures) colors, fabric, measurement will be taken etc... will be discussed. A contract will be written and forward to client via email to review and sign (please have an active email address). Once contract is signed client and designer will shop for desired fabric on the date and time that is approved by both parties, if there is anything to happen on that date and time that was approved by both parties, designer will shop for fabrics, pictures will be forward by text or email which one you prefer, clients have 3 days to respond. If you don't respond in 3 days note that this will, push the finishing of the date past the original date that was given to finish garment.
Fitting:
Please note that once design, fabric and details are approved by client 3 fittings will be scheduled and approved by client and designer. Note that at every fitting your pictures and weight will be taken- if client has gained weight please understand that if designer has to add more fabric or change it will be addition charges added to cost of garment. If to any reason that client has to reschedule, note that this will push the initial finish date back (this will be in the contract).If you are over 15 mins late your appointment will be that day but at a different time due to having clients schedule after your time. If you are in need of a custom garment please book in a timely manner, so you can have your garment in time.
H'Jai Designs will not be responsible for any addition cost or fees that are associated to any alterations on your gown or custom orders after client has signed contract stated that client received garment in the desire design and color that client discussed with designer.
THANK YOU FOR CHOOSING H'JAI DESIGNS